Our policy lasts 30 days. You may return the unused item in its original condition within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Diamonds and other items that included a Diamond Certificate must be returned with the original Certificate. If the certificate is not included we must deduct $300 per certificate, from the amount being refunded.
Several types of goods are not refundable, and will be returned to the customer at their expense:
- Personalized jewelry such as engraved or any customized jewelry
- Products that have been worn, damaged or altered.
- Products valued over $5000
- Custom made orders.
To complete your return, follow the instructions below:
Return Authorization Number (RMA): Email us at email@example.com or call us at 1-833-263-8362 to let us know that you would like to return your item. We will give you an RMA number. Write the RMA number in the original invoice that we have sent you.
Package Your Return: Safely package the item you are returning, and include all original packaging, the invoice, and collateral material. For security reasons do not write jewelry on the box. Return shipping costs are paid by the customer.
Insure your Package: If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within within 7 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 15900 Liggett St, North Hills, CA 91343.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPINGTo return your product, you should mail your product to: 15900 Liggett St, North Hills, CA 91343
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.